Booking Policy
Bookings are confirmed only after a signed rental agreement and required booking deposit are received. Verbal confirmations and inquiries do not hold dates.
Policies
Clear policies so everyone knows what to expect.
These policies protect both you and us. Full legal terms will be included in your rental agreement and Terms & Conditions.
Deposit Policy
A non-refundable booking deposit is required to secure your event date. The deposit amount is applied toward your rental total. Remaining balance is due per the terms in your quote and agreement.
Security Deposit Policy
Select items require a refundable security deposit, held until equipment is returned and inspected. Deductions may apply for damage, loss, or excessive cleaning required.
Cancellation & Reschedule Policy
Cancellations and reschedules must be requested in writing. Refund and credit terms depend on how far in advance notice is given and are outlined in your rental agreement.
Weather Policy
Outdoor events are subject to weather conditions. Clients are responsible for having a backup plan. We reserve the right to decline setup in unsafe conditions.
Delivery & Pickup Policy
Delivery windows, access requirements, and fees are confirmed in your quote. Client must ensure clear access for delivery and pickup at the agreed times.
Damage & Loss Policy
Clients are responsible for rented items during the rental period. Damage beyond normal wear, theft, or loss may result in repair or replacement charges.
Cleaning Policy
Rentals must be returned in the condition specified in your agreement. Excessive cleaning or failure to follow cleaning instructions may incur additional fees.
Late Return Policy
Late returns may incur additional daily rental fees. Extended delays may affect your security deposit refund.
Food & Supply Disclaimer
Food-related supplies are provided with ingredient and allergen information when available. Clients with dietary restrictions should verify details before serving guests. We are not liable for allergic reactions when information is provided and properly disclosed.
Client Responsibility
Clients are responsible for supervising equipment use, ensuring safe operation, complying with venue rules, and preventing unauthorized use by minors without adult supervision.